Introduction

These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you and Winum (“Winum,” “we,” “us,” or “our”) regarding your access to and use of the online gaming services, casino products, and related features made available through the Winum website and any associated mobile applications or platforms (collectively, the “Services”). By using the Services, you confirm that you have carefully read, understood, and agreed to be bound by these Terms, as well as by any policies, rules, and guidelines that are incorporated herein by reference. These Terms are intended to promote a transparent, secure, and responsible gaming environment, with particular emphasis on legal compliance, fair play, and protection of minors and vulnerable individuals. You are required to review these Terms periodically, as we may update or amend them at our discretion to reflect changes in our operations, legal requirements, or regulatory obligations. Any substantial modifications will typically take effect upon publication, unless otherwise required by applicable law or expressly stated by us. If you do not agree with any part of these Terms, your sole and exclusive remedy is to immediately cease all use of the Services and close your account.

The Services include, but are not limited to, online casino games such as table games, Winum casino slot games, slot games, live dealer content, and associated promotional programs that may be offered from time to time. Winum operates under strict internal procedures designed to comply with applicable laws, regulations, and licensing conditions in relevant jurisdictions, while also adhering to industry best practices regarding responsible gambling and anti-money laundering controls. These Terms provide comprehensive details regarding your eligibility to participate, the process of account registration, rules relating to deposits and withdrawals, conditions applicable to bonuses and promotions, and obligations that apply when using any of our casino games and services. The responsible gaming and player protection measures described in these Terms form an integral part of your agreement with us and must be observed at all times. By continuing to use the Services after reading this document, you acknowledge that gambling involves financial risk, that you may lose money as well as win, and that you accept full responsibility for your activities on the platform.

Acceptance of Terms

By creating an account, accessing the Winum platform, or using any part of the Services, you expressly confirm that you agree to be bound by these Terms, our Privacy Policy, any applicable Bonus or Promotion Terms, and all game-specific rules and procedures that may be posted on the website. Your acceptance of these Terms occurs at the moment you click on any button or link labeled “Register,” “Sign Up,” “I Agree,” or any similar expression, or at the moment you first use the Services, whichever occurs first. If you do not accept these Terms in their entirety, you must not proceed with registration, must not deposit any funds, and must immediately discontinue all use of the Services. Your continued use of the Services after any updates or amendments to these Terms signifies your ongoing agreement to be bound by the revised conditions, except where applicable law requires additional opt-in procedures. We strongly encourage you to print or save a copy of these Terms for your records and to review them on a regular basis to stay informed of any changes.

You acknowledge that Winum may, at its sole discretion and subject to applicable law, amend, modify, or update these Terms at any time, including but not limited to changes in game offerings, payment options, responsible gaming tools, or account verification procedures. In circumstances where changes are considered material, we will endeavor to provide reasonable notice via prominent posting on the website, email notification, or other suitable means. However, it remains your responsibility to regularly check the Terms to ensure you are aware of the current conditions governing your use of the Services. If you disagree with any revised version of the Terms, you must stop using the Services and may request to close your account in accordance with the procedures described herein. Any wagers or transactions placed prior to the effective date of an amendment will be governed by the version of the Terms that was in effect at the time the wager or transaction was accepted.

Eligibility & Age Restriction (18+ only)

Use of the Services is strictly limited to individuals who are at least 18 years of age, or older where the minimum legal age for gambling in their jurisdiction exceeds 18 years. By registering for an account and accessing any Winum casino slot games, slot games, table games, or other Services, you expressly represent and warrant that you meet the applicable minimum age requirement. You further confirm that you have full legal capacity to enter into binding contracts under the laws of your place of residence and that you are not prohibited from participating in online gambling for any reason, including but not limited to local regulations, court orders, self-exclusion arrangements, or other restrictions. You agree that you will not allow any other person, and in particular any minor, to access or use your account under any circumstances. You understand that permitting a minor or otherwise ineligible person to gamble, or using someone else’s identity, is strictly forbidden and may constitute a criminal offense in certain jurisdictions.

We take the protection of minors and young people extremely seriously and implement age verification measures designed to prevent underage access. Winum may request proof of age and identity at any time and reserves the right to suspend or terminate any account where satisfactory documentation is not provided promptly. Such documentation may include government-issued identification, proof of address, and any other information we may reasonably require to comply with our legal and regulatory obligations. If we discover, or have reasonable grounds to believe, that you are underage or have misrepresented your age, your account will be immediately closed, your access to the Services will be denied, and any remaining balance may be handled in accordance with applicable legal requirements. Parents and guardians are strongly encouraged to install appropriate content-filtering or parental control software on devices that may be used by minors, and to keep passwords and account credentials secure to prevent unauthorized access.

We emphasize that gambling should never be viewed as a means of income or financial solution, especially by young adults who may be more susceptible to impulsive behavior or peer pressure. The potential risks of gambling, including financial loss and the development of problematic patterns, can be especially severe for individuals who have not yet fully developed sound decision-making skills or who lack stable income. Winum is committed to raising awareness about these risks and to cooperating with relevant organizations and authorities to promote education and prevention. If you are a parent or guardian who suspects that a minor has created an account or accessed the Services, you must contact us immediately so that we can take appropriate measures, including account closure and investigation. Under no circumstances will Winum knowingly process withdrawals or otherwise facilitate gambling activity for any individual who has not been successfully verified as meeting the minimum age requirement.

Account Registration

To participate in the Services, you must complete the account registration process by providing accurate, complete, and current information as requested in the online registration form. Such information may include, but is not limited to, your full legal name, date of birth, residential address, email address, phone number, and any other details required for verification and compliance purposes. You agree that all information you provide is truthful and that you will promptly update your account details if any changes occur, ensuring that our records remain accurate at all times. Each player is permitted to maintain only one account with Winum, and the creation or use of multiple accounts by the same individual is strictly prohibited, unless explicitly authorized in writing by us for specific purposes. We reserve the right to close any multiple accounts and to void any bonuses, winnings, or promotional benefits associated with such accounts, subject to lawful retention of funds if required for investigative or regulatory reasons.

As part of our regulatory and compliance obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, Winum may request documentation and information to verify your identity, age, and source of funds. You agree to provide any such documentation in a timely and truthful manner, acknowledging that failure to do so may result in suspension, limitation, or closure of your account. We may perform electronic checks or engage third-party verification providers to corroborate your information, and by registering, you consent to such checks being performed. During the verification period, we may impose limitations on your account, such as restrictions on withdrawals or deposit limits, until the process is completed satisfactorily. Any suspicion of providing false, incomplete, or misleading information may result in account termination and potential reporting to appropriate authorities, consistent with our legal duties.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for taking all reasonable steps to prevent unauthorized use. You agree not to disclose your login details to any third party and not to permit anyone else to access your account, regardless of their relationship to you. Should you suspect that your account has been compromised or accessed without your authorization, you must notify us immediately so that we can take steps to secure the account and, if necessary, freeze transactions pending further investigation. All activities conducted through your account are presumed to have been carried out by you, and you will be held responsible for any losses, charges, or liabilities arising from such activities until we receive your notification of unauthorized access. We strongly recommend that you use unique, strong passwords and enable any additional security features we may offer.

Deposits & Withdrawals

To place wagers and participate in the Services, you must deposit funds into your Winum account using one of the approved payment methods listed in the cashier section. You may only deposit funds that originate from a payment instrument or account that is held in your own name and that you are legally authorized to use. Deposits must not be made using funds obtained from illegal or unauthorized activities, and we reserve the right to inquire about the source of funds and to request documentation when warranted by our internal risk assessments. All deposit transactions are subject to limits which may vary based on your chosen payment method, your verification status, and any responsible gambling tools or self-imposed limits you have selected. You acknowledge that certain payment methods may involve processing delays, fees, or currency conversion charges imposed by banks or third-party providers, which are outside of our control.

Withdrawals from your account may be requested at any time, subject to your account being fully verified and in good standing, and subject to any pending investigations concerning irregular play, fraud, or violation of these Terms. We will generally endeavor to process withdrawal requests within a reasonable timeframe; however, actual receipt of funds may vary depending on the specific payment method, banking schedules, and compliance reviews. Winum reserves the right to request additional documentation before approving any withdrawal, especially where cumulative withdrawals exceed certain thresholds or where anomalous transaction patterns suggest potential misuse. Until such verification procedures are completed to our satisfaction, payouts may be delayed or partially restricted, in accordance with regulatory requirements and internal policies. You acknowledge that withdrawal limits may apply on a daily, weekly, or monthly basis, and that certain promotional conditions, such as wagering requirements, must be met before bonus-related winnings become eligible for withdrawal.

You understand and agree that Winum does not operate as a bank or financial institution, and that funds deposited into your gaming account are not insured, guaranteed, or interest-bearing. Your balance is solely intended for the purpose of placing wagers within the Services, and not for the purpose of long-term storage, transfer, or remittance of money. We reserve the right to offset any positive balance in your account against any outstanding amounts you owe to us, including chargebacks, payment reversals, or damages incurred due to your breach of these Terms. In cases of suspected fraud, money laundering, or other illegal activities, we may retain funds and cooperate with law enforcement or regulatory authorities, consistent with our legal obligations. If your jurisdiction or payment provider imposes specific restrictions or reporting obligations, you are solely responsible for complying with those requirements.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be made available. Availability can vary by jurisdiction, account status, and other factors, and the most up-to-date list will always be found in the cashier section of the platform.

You acknowledge that this table is provided for informational purposes only and does not constitute a binding commitment with respect to processing times or availability. Third-party providers and financial institutions may introduce additional verification checks, fees, or restrictions that are beyond our control, and such matters must be dealt with directly between you and the relevant provider. In the event of any dispute or delay involving a payment method, we will cooperate reasonably and in good faith to help clarify the status of the transaction, but we do not accept responsibility for failures or delays attributable to external systems or intermediaries. You should never attempt to deposit funds from a business account or from a source that you do not personally own or control, and any such transactions may be reversed. Furthermore, if chargebacks or payment disputes are initiated without valid cause, we reserve the right to recover any associated costs and to apply sanctions to your account, including suspension or permanent closure.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, loyalty rewards, tournaments, or other promotional incentives to eligible players, subject to specific terms and conditions that will be published on the website or communicated by email, on-site message, or through other channels. By participating in any bonus or promotion, you agree to be bound by the relevant bonus terms in addition to these general Terms, and you acknowledge that failure to comply may result in forfeiture of bonus funds, promotional winnings, or eligibility for future offers. Bonus terms typically specify key elements such as eligibility criteria, bonus amounts, wagering requirements, maximum bet limits while wagering, contribution percentages for different game types, and any time limitations applicable to the offer. It is your responsibility to read and understand all such conditions before accepting or activating any promotional offer, and to contact customer support if you require clarification. Bonuses are generally intended for recreational play and may not be used in conjunction with irregular betting patterns, arbitrage strategies, or abusive conduct designed to secure guaranteed profit with minimal risk.

Unless otherwise stated, bonuses and free spins may be limited to one per person, household, address, shared computer, IP address, email address, or payment instrument. Winum reserves the right to verify eligibility and to restrict or refuse any bonus or promotion at its sole discretion, particularly in cases where a pattern of abuse or collusion is detected. Examples of prohibited bonus abuse behavior may include, but are not limited to, creating multiple accounts to claim the same offer, colluding with other players to exploit promotional mechanics, or placing disproportionately large bets relative to your deposit or wagering requirements solely to maximize bonus value. We may also impose individualized or general limitations, such as excluding specific players or player groups from certain promotions, where this is necessary to protect the integrity of the promotion and to comply with applicable regulations. Any decision made by us regarding bonus eligibility or the application of promotional terms shall, subject to applicable law, be final.

Most bonuses will be subject to wagering requirements, which indicate the number of times bonus funds (and, in some cases, deposit amounts) must be wagered before they can be converted into withdrawable cash. Not all games contribute equally toward wagering requirements; for example, some table games or low-risk betting patterns may contribute at a reduced rate or not at all. Any attempt to circumvent wagering requirements, such as through collusion or exploiting game malfunctions, may result in the removal of bonus funds, adjustment of balances, and closure of accounts where serious breaches are detected. You are responsible for monitoring your progress toward wagering completion, noting that failure to meet requirements within the specified time period may result in automatic expiration of the bonus and associated winnings. Winum will not be liable for any perceived loss of opportunity resulting from the expiration or removal of bonuses that have not been used or cleared in time.

Game Rules

Each game offered within the Services, including Winum casino slot games, slot games, table games, live dealer games, and any specialty products, is governed by its own set of rules and mechanics. These rules are made available either directly within the game interface or through dedicated help or information sections accessible from the website or application. By participating in any game, you confirm that you have reviewed and understood the relevant rules, paytables, theoretical return-to-player (RTP) percentages, and any additional features, such as jackpots or bonus rounds, that may influence the outcome or payout structure. You are encouraged to familiarize yourself with the specific rules and limitations of each game before placing real-money wagers, and to make use of demo or practice modes where available and permitted by law. Failure to understand or follow game rules does not constitute a valid basis for refund, reversal of bets, or cancellation of results.

All bets placed on the platform are considered final once confirmed by our servers and cannot be amended or canceled after this point, except where technical errors or malfunctions that affect game integrity are identified. In the event of a disruption in connectivity, hardware malfunction, or other technical issue on your side, the status of your bet will be as recorded in our system at the time the bet was placed. Where system failures or malfunctions attributable to Winum or its suppliers cause incomplete game rounds or prevent proper resolution of bets, we may, subject to applicable regulations, void the affected bets or replay the rounds as necessary to rectify the situation. Our decision regarding the settlement of such bets will be based on detailed logs and system records, which are considered authoritative, and we will handle all such incidents in a fair and transparent manner. If you believe that a game outcome or transaction has been recorded incorrectly, you must contact customer support as soon as possible, providing relevant details and screenshots where available.

Some games may feature progressive or pooled jackpots that accumulate contributions from wagers placed by multiple players over time. In such cases, the jackpot amount displayed may be subject to slight delays due to communication lags between different systems or network components. Should a jackpot be won, the amount and winner will be determined based on the transaction data recorded by our systems or those of our third-party providers, and such recorded data will be definitive. In the event of a discrepancy between the jackpot amount displayed and the actual amount recorded on our systems, the recorded amount shall prevail. We reserve the right to adjust, suspend, or discontinue any game or jackpot offering at any time, subject to honoring all valid wins that have been duly recorded at the time of such change.

Fair Play & RNG

Winum is committed to fair play and the integrity of every game offered through its platform. All outcomes of games that rely on random chance, such as slot games and certain table games, are determined by a certified Random Number Generator (RNG) system designed to ensure unbiased and unpredictable results. Our RNG has been developed in accordance with industry standards and is periodically tested and certified by independent testing laboratories, where required by applicable regulation. The purpose of these tests is to confirm that outcomes cannot be manipulated and that the distribution of results conforms to expected statistical patterns over time. Although individual game sessions may involve significant short-term variance, the long-term performance of games is designed to align with published payout percentages and return-to-player values.

You acknowledge that gambling is inherently random and that no strategy, system, or method can guarantee consistent winnings or eliminate the element of chance. Any appearance of patterns or streaks in game outcomes is a natural consequence of randomness and does not indicate bias or predictability in the underlying RNG. Winum strictly prohibits the use of software aids, bots, scripts, or devices that attempt to gain an unfair advantage by automating play or analyzing game outcomes beyond what is normally available to players. We reserve the right to investigate any player behavior that suggests the use of such tools, collusion with other players, exploitation of software bugs, or other forms of unfair advantage. Where unfair play is confirmed, we may void related bets, seize winnings, and close accounts, subject to our legal and regulatory obligations.

Responsible Gambling

Winum promotes responsible gambling as a core value and aims to provide a safe environment where adults can enjoy casino entertainment within their personal limits and without harm. We recognize that while many players use our Services for fun and recreation, a small percentage may experience difficulties in controlling their gambling. Our responsible gaming framework is designed to help you stay in control by providing transparent information, practical tools, and access to professional support where needed. You are encouraged to gamble only with money you can afford to lose, to treat gambling as a form of entertainment rather than a means of generating income, and to regularly review your playing behavior. The decision to gamble is entirely your own, and you bear full responsibility for your actions and financial decisions.

Winum strongly discourages gambling if you are experiencing financial hardship, if you are under the influence of alcohol or drugs, or if you are feeling depressed, anxious, or otherwise emotionally vulnerable. We also emphasize that gambling should never be used as a way to cope with personal problems or to escape real-life responsibilities. If you notice that you are spending more time or money on gambling than you intended, or if gambling is causing conflict with family, friends, or work, you should consider using our responsible gaming tools or seeking external help immediately. We provide clear information about the risks associated with gambling, along with self-assessment guidelines to help you identify potential warning signs of harm. Our customer support team is trained to provide information about responsible gambling features and to direct you to reputable support organizations.

Winum may proactively intervene in certain situations where we detect patterns indicative of potential problem gambling, such as significant increases in deposit frequency, extended play sessions without breaks, or repeated requests to reverse withdrawals. Such interventions may include sending informational messages, suggesting the use of responsible gaming tools, or imposing temporary limits or restrictions on your account. While we take these measures in good faith to promote player safety, we cannot guarantee that they will identify all at-risk behavior, nor can we accept responsibility for any losses incurred as a result of gambling. Ultimately, maintaining control over your gambling is your personal responsibility, and you should regularly evaluate your own circumstances, motivations, and financial capacity. If you choose to opt out of certain communications, such as marketing messages, this will not affect our ability to send important service or safety-related notifications.

Tools & Features (table)

Winum offers a range of responsible gambling tools designed to help you manage your activity and stay within your limits. The following table provides an overview of key tools and their primary characteristics.

You are encouraged to use these tools proactively, even if you do not currently experience problems, as they can assist in maintaining healthy gambling habits over time. Where legally available, we may also participate in broader self-exclusion schemes or registries managed by regulators or third parties, which could affect your ability to gamble with other operators in your jurisdiction. If you have self-excluded, it is your responsibility not to attempt to re-open your account or create new accounts during the exclusion period. Any attempt to circumvent self-exclusion, whether by using a different identity or payment method, will be considered a serious breach of these Terms. Winum cannot be held liable for any losses or consequences arising from your attempt to circumvent responsible gaming measures that you have requested.

Support Resources

Winum strongly recommends that any player who feels that gambling is no longer under control, or who is concerned about potential harm, seeks assistance from professional organizations that specialize in gambling-related support. These may include dedicated gambling counseling centers, national helplines, online support services, and groups focused on family and friends affected by another person’s gambling. We provide links and contact details for generic support organizations within our responsible gaming pages, which may include, for example, gambling counseling hotlines, online self-help platforms, and peer support forums. These organizations can offer confidential advice, self-assessment tools, and structured programs designed to help individuals reduce or stop their gambling, as well as to address underlying issues such as stress, depression, or financial problems. While we are not affiliated with these organizations and cannot guarantee specific outcomes, we endorse their role in providing independent, specialized assistance.

If you contact customer support to discuss responsible gambling concerns, our staff will treat your inquiry with discretion and respect. They may provide information about our internal tools, suggest practical steps such as implementing stricter limits or considering self-exclusion, and, where appropriate, direct you to reputable external resources. Family members or friends who are worried about another person’s gambling may also contact us to share their concerns; however, our ability to discuss specific account details will be limited by privacy and data protection laws. In all cases, we aim to handle such communications sensitively and to prioritize the safety and well-being of our players. We remind you that seeking help is a sign of strength and responsibility, and that professional support can significantly improve the likelihood of positive change.

Prohibited Activities

When using the Services, you agree not to engage in any activity that is illegal, abusive, fraudulent, collusive, or otherwise in violation of these Terms. Prohibited activities include, but are not limited to, using stolen or unauthorized payment methods, participating in money laundering or terrorist financing, manipulating game outcomes, using automated tools or bots, exploiting software bugs, and engaging in any form of cheating or unfair advantage. Collusion between players, such as sharing card information, coordinating betting strategies in ways that undermine game integrity, or pooling accounts for the purpose of manipulating promotions or jackpots, is strictly forbidden. Any attempt to interfere with or disrupt the normal functioning of the Services, whether through hacking, attacks on the server, malware, or similar methods, will be treated as a serious breach and may be reported to law enforcement. You also agree not to impersonate any other person, misrepresent your affiliation with any entity, or provide falsified documents or information.

You must not use the Services for any commercial purpose, including but not limited to acting as an agent or intermediary for third parties, providing betting or gaming services to others, or using your account in the context of business operations. Unauthorized use of the platform for the transfer of funds, currency conversion, or any form of financial brokering is strictly prohibited. You also agree not to use offensive, defamatory, or obscene language in chat features, usernames, or communications with our staff and other players, and not to engage in harassment, discrimination, or any form of harmful behavior. We reserve the right to monitor communications to the extent permitted by law in order to enforce these standards and protect our players. Violation of these rules may result in immediate suspension or closure of your account, forfeiture of any bonuses or winnings, and retention of funds where necessary to comply with legal and regulatory obligations or to offset damages.

Restricted Countries (table)

Due to various legal, regulatory, and commercial considerations, Winum may not be able to provide its Services to players located in certain countries or territories. The list of restricted jurisdictions may change over time, and it is your responsibility to ensure that your use of the Services is lawful in your place of residence and location. The following table provides an illustrative, non-exhaustive list of examples of restricted countries or territories, which may apply in whole or in part, depending on the specific game or product.

This table is provided solely as an example and does not replace the definitive list of restricted jurisdictions maintained by Winum. If you attempt to access the Services from a location where online gambling is prohibited or restricted, your access may be blocked automatically, or your account may be suspended pending investigation. You are solely responsible for determining whether your participation in online gambling is legal in your jurisdiction, and you agree to indemnify Winum against any claims, damages, or penalties resulting from your unlawful use of the Services. Use of VPNs, proxies, or similar technologies to disguise your location for the purpose of circumventing geographic restrictions is strictly prohibited and may lead to voided bets and confiscation of winnings. We reserve the right to carry out location checks and to request proof of residence where necessary to comply with our regulatory obligations.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an account and use the Services, we will collect and process personal information such as your name, contact details, date of birth, payment information, and gaming activity. This data is used for purposes including, but not limited to, account management, verification, transaction processing, responsible gambling monitoring, fraud prevention, and compliance with legal and regulatory requirements. Our processing of your personal data is governed by our Privacy Policy, which forms part of these Terms and provides detailed information about the categories of data we collect, the legal bases for processing, retention periods, and your rights in relation to your data. By using the Services, you acknowledge that you have read and understood our Privacy Policy and that you consent to the collection and use of your information as described therein, to the extent permitted by applicable law.

We implement technical and organizational security measures intended to safeguard your data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption of data transmissions, access controls, regular security testing, and staff training on data protection responsibilities. While we strive to protect your information, no system can be guaranteed to be completely secure, and you acknowledge that the transmission of data over the internet carries inherent risks. You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to secure the devices you use to access the Services. If you become aware of any unauthorized use of your account or any suspected data breach, you must notify us promptly so that appropriate measures can be taken.

Your personal data may be shared with third-party service providers who assist us in operating the platform and delivering the Services, such as payment processors, identity verification providers, customer support tools, and regulatory reporting systems. Such providers are required to process your data only in accordance with our instructions and applicable data protection laws, and to implement adequate security measures. We may also disclose your information when required by law, regulation, court order, or request from competent authorities, particularly in matters involving suspected fraud, money laundering, or other criminal activity. Where required, your data may be processed or stored in countries outside your jurisdiction, and we will take steps to ensure that any such transfers comply with applicable data protection requirements. You have the right to access, rectify, or, in certain circumstances, delete your personal data, as described in our Privacy Policy and subject to legal limitations.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at any time, at its sole discretion, where there are reasonable grounds to believe that you have violated these Terms, engaged in prohibited activities, or posed a risk to the integrity or reputation of the Services. Suspension or restriction may be temporary and may include limitations on deposits, wagering, withdrawals, or access to bonuses and promotions. In cases involving suspected fraud, money laundering, underage gambling, or other serious breaches, your account may be immediately frozen while we conduct an investigation, and certain transactions may be withheld or reversed if necessary to mitigate potential harm or comply with legal requirements. You will be notified, where permitted by law, of the reasons for suspension or termination and any actions you may take to address the situation, such as providing additional documents or clarifications. However, in some instances involving legal or regulatory constraints, we may be unable to provide detailed information about ongoing investigations.

You may close your account at any time by contacting customer support and submitting a closure request in accordance with the procedures described on the website. Prior to closure, you should withdraw any remaining eligible balance, subject to verification and compliance reviews. Account closure at your request does not relieve you of responsibility for any obligations or liabilities incurred prior to the closure date, including any outstanding bets, chargebacks, or breaches of these Terms. We may retain certain account information after closure to fulfill legal, regulatory, or accounting obligations, such as recordkeeping requirements related to anti-money laundering and taxation laws. In the event of self-exclusion for responsible gambling reasons, your account may be closed or blocked for a predetermined period, during which you must not attempt to re-open or create a new account.

If your account has remained inactive for an extended period, as defined on the website or in our inactivity policy, we may classify it as dormant and take steps which may include applying reasonable administrative fees, subject to applicable legal restrictions, or ultimately closing the account. We will use reasonable efforts to contact you before any such measures are applied, using the contact information you have provided. Dormant accounts with remaining balances may be handled in accordance with relevant laws, which could include transferring funds to a designated authority or treating them in another legally prescribed manner. If your account is terminated or suspended due to a breach of these Terms, we may, subject to applicable law, withhold or confiscate funds relating to such breach, including bonuses and associated winnings. Our decisions in these matters will be based on thorough review and documentation and will be implemented in a fair and consistent manner.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages. This limitation of liability applies to damages arising from, but not limited to, loss of profits, loss of data, business interruption, or loss of goodwill. Our total aggregate liability to you for any and all claims arising under or related to these Terms or the Services, whether in contract, tort, or otherwise, shall be limited to the lesser of (i) the amount of your net deposits made into your account during the six-month period immediately preceding the event giving rise to the claim, and (ii) an amount specified by applicable mandatory law. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

You acknowledge that your participation in the Services is voluntary and that you assume full responsibility for the risks associated with gambling, including the risk of financial loss. We do not guarantee that the Services will be uninterrupted, error-free, or free from viruses or other harmful components, nor do we guarantee the accuracy, completeness, or timeliness of any information displayed on the platform. Technical failures, communication delays, and other issues may sometimes affect access to or performance of the Services, and while we will take reasonable steps to remedy such problems, we do not accept liability for losses arising directly from such events, except where required by law. You are responsible for ensuring that your equipment, internet connection, and software are compatible with the platform and for taking adequate precautions to protect yourself from cyber threats. Any reliance on information or recommendations provided on the website is at your own risk, and you should not make financial or personal decisions based solely on such information.

Complaints & Dispute Resolution

If you have a complaint regarding the Services, including but not limited to game outcomes, account transactions, or the conduct of our staff, you should first contact our customer support team using the channels described on the website. When submitting a complaint, you should provide as much detail as possible, including your account information, the date and time of the incident, the game or transaction in question, and any supporting evidence such as screenshots or transaction references. We will acknowledge receipt of your complaint within a reasonable time and will endeavor to investigate and respond promptly, typically within a timeframe specified in our internal complaints policy. During the investigation, we may request additional information or clarification from you and may temporarily suspend certain transactions or activities where appropriate. Our aim is to resolve complaints in a fair, transparent, and timely manner, with due consideration given to all relevant facts and records.

If you are not satisfied with the outcome of our internal complaint handling process, you may have the right, where applicable law or regulation so provides, to escalate the dispute to an independent third-party dispute resolution body or alternative dispute resolution (ADR) provider. Details of any such mechanisms, if available, will be provided to you as part of our final response to your complaint or can be requested from our customer support team. You may also have the option, subject to jurisdictional rules, to pursue a claim through the courts or other legal avenues. Nothing in these Terms is intended to limit or exclude any rights you may have under mandatory consumer protection laws. However, you agree that you will not initiate any chargeback or payment dispute without first attempting to resolve the matter with us directly in good faith.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws specified on the Winum website, without regard to any conflict of laws principles that would result in the application of the laws of another jurisdiction. The choice of governing law does not affect your rights under mandatory consumer protection laws that may apply in your country of residence. You agree that, subject to any applicable alternative dispute resolution mechanisms, the courts located in the jurisdiction specified on the website shall have exclusive or non-exclusive jurisdiction, as the case may be, to settle any disputes arising in connection with these Terms or the Services. You and Winum both consent to the personal jurisdiction of such courts and waive any objection on the grounds of inconvenient forum or any similar basis, to the extent permitted by law.

In entering into these Terms, you recognize that online gambling may be subject to varying legal regimes across different countries and regions, and that it is your sole responsibility to ensure that your use of the Services is lawful in your location. Winum does not provide legal advice and cannot guarantee that your participation will comply with any regulatory framework beyond its control. If any provision of these Terms is deemed invalid, unlawful, or unenforceable by a competent court or authority, such provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. Headings are for convenience only and shall not affect the interpretation of these Terms. In the event of inconsistency between language versions of these Terms, the English version shall prevail, unless otherwise required by applicable law.

Final Provisions

These Terms, together with the Privacy Policy, game rules, bonus and promotion terms, and any other documents or policies expressly referenced herein, constitute the entire agreement between you and Winum with respect to your use of the Services, and supersede all prior or contemporaneous understandings, communications, or agreements, whether written or oral. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so without such consent shall be null and void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any affiliated or successor entity, including in connection with a merger, acquisition, corporate reorganization, or sale of assets, provided that such assignment or transfer does not reduce your rights under applicable law. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof.

Any notices or communications required or permitted under these Terms may be given electronically via email, on-site messaging, or postings on the website, and will be deemed received when sent or posted, except where applicable law imposes different requirements. If you need to contact us regarding these Terms or any related matter, you should use the contact details provided in the “Contact Us” or equivalent section of the platform. By continuing to access and use the Services, you confirm that you have read and understood these Terms, that you agree to be bound by them, and that you are fully aware of the risks associated with gambling. You further acknowledge the importance of responsible gambling, including adherence to age restrictions, use of available tools and support resources, and ongoing self-monitoring of your gaming behavior. If at any time you disagree with these Terms or feel that gambling is no longer a safe or enjoyable activity for you, you must stop using the Services and consider seeking assistance or self-exclusion as appropriate.